Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by our Website Terms and Conditions of Use, which together with our Privacy Policy governs Clothes Internet's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

If you make a purchase from our website then our Terms and Conditions of Sale will also apply.

The term "Clothes Internet" or "us" or "we" or "our" refers to B2B Internet Solutions Ltd. the owner of the website whose registered office is Kineton House, 31 Horse Fair, Banbury, Oxon OX16 0AE. Our company is registered in England with registration number 4061970. The term "you" refers to the user or viewer of our website.

Abbreviated Terms and Conditions of Sale

All Trading Activities are in Accordance with UK Law. The UK Distance Selling Regualtions (DSR) are applicable except to business to business contracts.

Full Terms and Conditions of Sale

Our full General Terms and Conditions of Sale of Goods can be found at the end of this document.

VAT

All items, unless otherwise stated, are subject to VAT at the current rate

Prices

All prices are in British Pounds. Prices charged will be those ruling at date of dispatch. All goods subject to availability. Any products currently not available ex-stock will be notified by e-mail.

Dispatch

Goods are usually dispatched within 3 working days by post or courier.

Standard Packing Carriage & Shipping Charges

Shipping Address Order Value Shipping Charge
In UK Mainland £0.01 to £75.00 £3.95
In UK Mainland >£75.00 FREE
Other Destinations All Values At Cost. You will be advised prior to order completion

Damage or Short Delivery

Damage and/or shortages must be noted on carriers delivery sheet immediately (if applicable) and by notice in writing given to the address on the "Contact Us" page on the web site within 3 days of receipt of goods.

Non Delivery

Claims for non delivery must be made in writing to the address on the 'Contact' page on the web site or by e-mail to within 3 days of date of dispatch shown on invoice.

Cancellation / Return of Goods

All goods to be returned must be authorised before return. No unauthorised returns will be accepted. No goods can be returned more than 28 days after receipt of the goods.

Cancellation of Your Order Under The Distance Selling Regulations

As per the Distance Selling Regulations (DSR) (not applicable to business to business contracts) we will refund the whole value of the order including our standard packing carriage and shipping costs if:

  • all items are being returned
  • we have been notified within 28 days (DSR require 7 days) of you receiving the goods
  • all returned items are in the same conditions, including packaging, as when supplied

As per the DSR you will be responsible for the return shpping costs.

Cancellations of Orders or Return of Goods Not Covered by the Distance Selling Regulations

At our discretion we may accept returned goods not covered by the DSR or where we have been notified more than 28 days after you have received the goods. Such returns may be subject to an administration charge equivalent to 20% of the returned portion of the order value (excluding packing carriage and shipping) or the full cost of the original packing carriage and shipping whichever is greater.

Returns of Damaged, Faulty or Miss-Described Goods.

Where goods are returned because they are damaged (other than damage caused by you), faulty or do not meet the description on this website your are entitled to return them for a full refund (including packing, carriage and shipping costs) or replacement provided that we have been informed of such damage, fault or miss-description within 3 working days of delivery.

All Returns

No overseas or additional (special) packing carriage and shipping costs above our standard charges will be refunded where goods are not damaged or faulty.

For all returns you will be notified during the authorisation process as to where and how to return the goods.

The customer is responsible for the cost of returning the goods in all circumstances unless the goods are faulty or do not comply with the description on the web site.

Payment

Payment must be made in advance. We accept all major credit cards including MasterCard, Visa and debit cards such as Maestro and Delta.

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Website Terms and Conditions of Use

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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Privacy Policy

This privacy policy sets out how Clothes Internet uses and protects any information that you give Clothes Internet when you use this website.

Clothes Internet is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Clothes Internet may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13 May 2011.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer purchases, surveys and/or offers

Payment details such as credit/debit card information are handled purely for payment purposes and not stored by Clothes Internet.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Order processing.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at the addreses shown in the Contact Us page of this website

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the address shown in the Contact Us page of this website.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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General Terms and Conditions of Sale of Goods

1.DEFINITIONS

1.1.In this document the following words shall have the following meanings:

1.2."Buyer" means the person or company who buys the goods from the Seller.

1.3."Credit Terms" means the deferral by the Seller of payment for the Goods supplied to the Buyer for a defined period after the order is placed.

1.4."Goods" means the articles that the Buyer agrees to buy from the Seller.

1.5."List price" means the list of prices of the Goods maintained by the Seller as amended from time to time.

1.6."Price" means the total purchase value of the order charged by the Seller (including the List Price, VAT and any delivery charges)

1.7."Seller" means B2B Internet Solutions Ltd. (Registered company number 4061970) with its registered office at Kineton House, 31 Horse Fair, Banbury, Oxon OX16 0AE United Kingdom trading as "Clothes Internet".

1.8."Terms and Conditions" Means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

2.FORMATION OF CONTRACT BETWEEN BUYER AND SELLER

2.1.These terms and conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.2.All orders for Goods, whether by email, telephone, fax, electronic communication or in person shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason. The Seller reserves the right to request a deposit of up to 25% of the list price, prior to accepting the order. This deposit is non-returnable in the event of a cancellation by the Buyer.

2.3.Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Seller.

2.4.Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a consumer.

2.5.The Buyer warrants to the Seller that he / she is legally capable of entering into binding contracts.

3.PRICE AND PAYMENT

3.1.The price of the Goods shall be that stipulated in the Seller's current List Price/on the Seller's website/as contained in the Seller's Quotation (as applicable) at the date of order or as agreed in writing between the parties. The Price is inclusive of VAT and exclusive of delivery charges. Details of delivery charges will be provided to you prior to acceptance of the order.

3.2.Payment of the total purchase Price (including VAT and any delivery charges) must be made in full before despatch of the goods (unless the Buyer has previously agreed Credit Terms with the Seller in writing)

3.3.Should the Buyer have agreed Credit Terms with the Seller, the Seller reserves the right to claim statutory interest at 8% above the Bank of England base rate at the date the debt becomes overdue in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. The Seller reserves the right to claim late payment fees. These may be debt collection charges or be in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

3.4.If the Buyer orders Goods for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specific destination. The Buyer will be responsible for payment of any such import duties and taxes and the Seller shall have no responsibility or liability in respect thereof.

4.DELIVERY

4.1.Delivery of the Goods shall be made by the Seller notifying the Buyer that the Goods are available for collection at the Seller's premises or for delivery to such place and on such terms as agreed between the Seller and the Buyer at the time the order is placed and accepted.

4.2.All Goods, wherever possible, will be delivered within 5 working days of the order being accepted and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. The Seller reserves the right to make re-delivery and storage charges should the Buyer be unable to accept delivery of the Goods.

4.3.The Seller shall use its reasonable endeavours to meet any date stated for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

4.4.Some Goods may not be in stock at the time the order is placed. In the event that the Seller is unable to deliver the Goods within the time specified in Clause 4.2, the Seller will contact the Buyer to advise of the situation and the Buyer shall be entitled to cancel the order and receive a full refund or agree a later delivery date.

4.5.Title shall pass to the Buyer upon full payment of the Price.

4.6.Risk in the goods shall pass to the Buyer upon delivery of the Goods

5.WARRANTY

5.1.The Seller warrants that the Goods will at the time of delivery be of satisfactory quality and will remain free from defects arising from faulty workmanship and materials for a period of 12 months from the date of delivery.

6.CANCELLATION, RETURNS AND REFUNDS

6.1.The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 3 days of delivery if the Goods are damaged or do not comply with the terms of the accepted order.

6.2.Where a claim of defect or damage is made then the Goods shall be returned by the Buyer to the Seller, and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable) plus any return postal charges if the Goods are in fact defective or do not comply with the terms of the accepted order.

6.3.Goods to be returned must clearly show a returns authorisation number obtained from the Seller on the package.

6.4.Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

6.5.If the Buyer is contracting as a consumer and the Goods are purchased via the internet, by mail order, or by phone or fax, the Buyer has rights under the Distance Selling Regulations (DSR), in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 7 working days beginning on the day after the Buyer received the Goods. Goods must be returned at the Buyer's cost and be adequately insured during the return journey. The Buyer shall receive a refund of all monies paid for the Goods (including packing, carriage and shipping charges, if any) except for return postal charges within 30 days of cancellation. Goods must be returned in the same conditions as they were received.

6.6. Clothes Internet extends the right of return under the DSR to 28 Days.

6.7.At the Seller's discretion goods not covered by the DSR or where the Seller has been notified more than 28 days after receipt by the Buyer may be returned. Such returns may be subject to an administration charge equivalent to 20% of the order value (excluding shipping) or the full cost of packaging and shipping whichever is greater. Goods must be returned in the same conditions as they were received and at the Buyer's cost and be adequately insured during the return journey.

7.LIMITATION OF LIABILITY

7.1.The Seller's liability in connection with any Goods is strictly limited to the purchase of the Goods concerned.

7.2.Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for:

7.3.death of personal injury caused by the Seller's negligence;

7.4.fraud or fraudulent misrepresentation; or

7.5.for any matter for which it would be illegal for the Seller to exclude, or attempt to exclude, its liability

7.6.The Seller shall not be liable under any circumstances to the Buyer or any third party for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings or for any indirect or consequential loss or damage of any kind however arising and whether caused by negligence, breach of contract, misrepresentation or otherwise.

8.FORCE MAJEURE

8.1.Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside of its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

9.SEVERANCE

9.1.If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

10.GOVERNING LAW AND JURISDICTION

10.1.These Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales and the parties herby submit to the exclusive jurisdiction of the courts of England and Wales

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